Since 2019, Kay & Burton’s Concierge business has provided a curated network of qualified professionals to meet their clients’ property-related needs.

Clients are enthusiastic. Chloe from Toorak said, “Thank you for your endless support in all areas of my life via the terrific work you do at Kay & Burton Concierge, particularly with the short notice I often provide and my varied requests”

With the launch of Concierge Managed Services, clients can now access a superior full-service solution to help manage their home and lifestyle. 

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LUXURY LIST WEEKEND spoke to Kay & Burton Concierge Senior Manager Kate Emerson about Concierge Managed Services.

After three years of Kay & Burton Concierge helping clients select a range of preferred partners for all their property-related needs, what was the inspiration for extending the offering to Concierge Managed Services?

We started receiving requests from clients asking if the Concierge team was able to assist with a full-service offering, more than just a simple referral to our extensive curated list of Preferred Partners. We responded and Concierge Managed Services was born.

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Tell us more about the team delivering Concierge Managed Services.

The members of the Concierge team bring a range of experience to the table, such as high-end retail client services, airline hosting, banking and finance, fundraising, media marketing, property management and sales, event coordination, project management, agriculture, language skills - to name a few! All team members are familiar with the requirements to successfully maintain a home and appreciate the value in streamlining the process for clients. 

Linda Wheeler and Kate Emerson have driven the design of this exciting new service. The Concierge team work together assisting both in property care and having our Preferred Partners at-the-ready to respond. We take pride in the strength of the long-term relationships we forge with our clients and work closely with Kay & Burton Sales Agents and Property Managers to deliver a complete package to care for our clients and their properties.

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How does the service work? 

A member of the Concierge Managed Services team meets with each client to understand their needs. The Concierge team then coordinates our Preferred Partners, gaining quotes, researching options, coordinating timelines, meeting Partners on site, providing property access, overseeing works, and checking invoices for clients prior to payment. We meticulously monitor quality control and maintain a record of works and services performed.

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What services are available and what are the most popular services requested by clients? Does Concierge Managed Services have package deals? 

Concierge Managed Services is a bespoke offering based on each client’s requirements. Our ability to tailor solutions to individual needs ensures clients only pay for the services they require. We are however finding that 'packages' are emerging, eg. a 'moving house package', 'caring for a home while clients are travelling package' or 'fully furnishing a home package'.  

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Are you limited in what you will consider assisting clients with as part of Concierge Managed Services?

There is no limit to the requests we consider. We have clients living interstate that have us caring for their Melbourne home, clients requiring their home to be cared for while they are away, assisting downsizers settle into their new home. A client returning to Australia from overseas has enlisted our services to have their purchased property renovated and furnished in readiness for their return.

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Who can access Concierge Managed Services?

You don't need to be an existing Kay & Burton client to access Concierge Managed Services. Some clients approached Kay & Burton because they had not been able to identify a similar service solution elsewhere.  

Does Concierge Managed Services have a minimum spend requirement? What residential areas does it cover?

There is no minimum spend. We have the ability to structure terms which include an hourly rate or an estimated monthly fee based on a minimum number of hours per month.

Our Managed Services offering can assist clients in caring for their properties in Metro Melbourne and the Mornington Peninsula.  We are open to discussing the care of homes in other areas by request.

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What is the feedback from clients already using Concierge Managed Services? 

Our clients say we become part of the fabric of their everyday lives, efficiently coordinating services and saving them time and stress. Clients say, our ability to take initiative and draw on our experience to suggest ways we can streamline their property care, or the completion of a project, is a significant drawcard.

How do I contact the Concierge Managed Services team?

The Kay & Burton Concierge Managed Services team invite you to contact them to discuss how they can help look after you and your home - it’s what they do. They can be contacted on +61 3 9825 2000, concierge@kayburton.com.au or via this link.

Related reading:

Kay & Burton Concierge

Meet Kate Emerson, Senior Manager Kay & Burton Concierge Services

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