They have been the middle man, or woman, in a sensitive situation, where on one side they are dealing with a tenant who may have lost their job and on the other, a landlord who needs the rent money to pay their mortgage.

Property managers, throughout the pandemic have become the 'unsung heroes', according to REIA's president, Adrian Kelly, as they negotiate with all parties.

For this reason the REIA said they are excited to support the launching of the inaugural National Property Manager’s Day, an initiative by the REINSW and supported by the state and territory Real Estate Institutes. 

At a Glance:

• Property Managers day is an initiative by REINSW.
• The day will be held on 24th July to recognise the efforts of property managers nationwide throughout the pandemic.
• Campaign will be promoted using the hashtag #nationalpropertymanagersday

The event will take place on 24th July 2020 and will be a day to recognise the amazing efforts of the residential and commercial property managers across Australia during the COVID-19 pandemic. 

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Adrian Kelly, president, REIA Photo: REIA

“Property managers (are) working at the coalface and dealing with issues around tenants and property owners who have also lost their jobs” said Mr Kelly. 

“The property managers are the ones who have worked in the background to find solutions as best they can in the current environment. 

“This work is continuing as the pandemic is still prolific and especially as the non-eviction period comes to an end. 

“Property managers are the backbone to many estate agency businesses, the quiet achievers who work very hard every day in an environment where every minute of the day counts, looking after tenants just as much as property owners.” 

REINSW CEO Tim McKibbin told WILLIAMS MEDIA it is no secret that property managers were thrust, with very little warning, into the problems created by COVID-19.

"They have had to manage the landlord/tenant relationship and process numerous applications for rental relief," said Mr McKibbin.

"They are the doctors and nurses of property.

Mr McKibbin said their biggest hurdle has been the increased workload which includes processing claims for relief, extracting documentation to support the claim, negotiations and dealing with the NSW Civil and Administrative Tribunal.

"All of this on top of the business as usual work which is also inherently demanding," said Mr McKibbin.

REIACT President, Michael Kumm, on behalf of the REIACT Board, wanted to acknowledge and thank all of their Property Managers for their outstanding commitment and dedication to ensuring great outcomes for all parties involved in rent assistance requests during the COVID pandemic.

"Agency principals understand the importance of this work and, at times, the thankless job their property managers undertake day in and day out," said Mr Kumm.

"To be able to now recognise their contribution on a National Day for Property Managers is a great gesture of thanks to them all.

"The Institute will be asking members to celebrate with a morning or afternoon tea in honour of the property managers on the 24th July.”

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Leah Calnan, president REIV. Photo: REIV

Leah Calnan, president REIV said Covid19 has delivered challenges to us all in different ways.  

"As the current REIV President, I am very proud to have seen the professionalism, strong resilience and a “can do attitude” by both commercial and residential property managers over the past few months," said Ms Calnan.

"They had to immediately learn new government legislation, manage rent reduction requests, commence negotiations with owners and tenants and process more paperwork than ever before.  

"They all appreciate the key role they have played throughout this period.   

"National Property Manager Day will allow for their colleagues, owner and tenants to acknowledge and recognise all of their hard work during these very difficult times."

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Damian Collins, president, REIWA. Photo: REIWA

REIWA president Damian Collins said National Property Managers Day gives them a chance to formerly say “thank you” to residential and commercial property managers for their consistent commitment to the real estate industry before and during the COVID-19 pandemic.

"The pandemic was a stressful time for everyone and continues to be, especially in the rental market where tenants and landlords were facing financial hardship," said Mr Collins.

"The role that property managers played during this time meant that there could be a fair solution for both tenants and landlords.

"Agencies from all over Australia should join the REI’s in showing support and appreciation to all property managers."

The campaign will be promoted using the hashtag #nationalpropertymanagersday

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