Loan Market has recently announced well-known broker trainerAndrew Thompson as its new Queensland state director, tasked with driving the individual business growth of its brokers.

Formerly of CommBank, where he trained brokers from across Queensland, Mr Thompson brings to the role an in-depth appreciation of the state’s business landscape.

An advocate of Kaizen principles, Mr Thompson will draw on his track record with CBA - where he helped $30 million writers break into the $70m bracket, and then to $120m - to likewise support the growth of Loan Market brokers. 

Mr Thompson said Kaizen’s process - the practice of continuous improvement - mapping was highly effective in avoiding wasteful pursuits in business and elevating productivity.

“My background with Kaizen began in Gladstone about seven years ago,” said Mr Thompson.

“Since then, I've helped over 100 businesses transform their operations through Kaizen principles. 

"I’ll sit with brokers for anywhere between a day and a week and explore their end-to-end process - from when the client makes their first enquiry right through to settlement.

“We then look at the roadblocks, eliminate actions and processes that don’t add value, and sometimes even hinder value.

"We set up visual management boards so that when the team walks into the office, they know exactly what they have to do.”

First-hand, Mr Thompson has seen how Kaizen can deliver business growth, enhance customer satisfaction, organic referrals and strengthen staff morale.

“While an outcome of Kaizen is writing more loans, the process really gets to the core of how a business should function," said Mr Thompson.

"I’ve seen Kaizen increase the profitability of many businesses, but the cultural improvements are just as evident and important.”

Mr Thompson spent time as a personal lender during his 19-year career with Commbank, moving into branch management and then overseeing a mortgage team.

During his introduction to Loan Market, he said he was taken aback by the aggregator’s offering to brokers, particularly the depth of its tech tools.

“Loan Market’s tech is a real hidden gem. When I was working at CBA I had the chance to see a lot of the tech solutions available to brokers and Loan Market has really delivered a solution that’s customised for brokers and well above anything I’ve seen elsewhere," said Mr Thompson.

“I’m all about building businesses. Loan Market’s tech takes away a lot of the pain brokerages deal with. So, from my perspective, I’m going to be able to help businesses realise growth in loan volumes and profitability a lot faster.”

Loan Market Executive Chairman Sam White welcomed Mr Thompson to the network saying his Kaizen experience will be a “game-changer” for Queensland business owners.

“Andrew is well-known and respected across Queensland and he’s left a positive mark across scores of businesses in the state,” said Mr White.

“Our brokers will reap the benefits of Andrew’s Kaizen approach.

“He’s a great addition to the Queensland network which, collectively, has built exceptionally strong ties and relationships with their customers and referral partners.”

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