The Room Xchange has launched a new Matching Service adding a personal human touch to their digital platform.

The proptech matches renters with households, with the option to offset rent costs for domestic duties like dog walking or child care. 

Unlike other channels for finding housemates, The Room Xchange verifies all users’ identities via Australia Post’s Digital iD.  

Another point of difference is that the platform automates and recommends matches based on personality, values and lifestyle.

To supplement the online service, Founder & CEO Ludwina Dautovic has announced a new Matching Service in response to customer requests.  

“Although The Room Xchange platform has been built with a fully automated system in mind, it’s people who live in homes, and they like to have the reassurance of a real person providing that human touch,” says Dautovic.

Dautovic and her team listened to their customers and have now set up the simple and effective Matching Service that is based on a ‘no match, no fee’ model. If successful in finding you your perfect housemate, you’ll be invoiced for two weeks rent, but if not, you don’t pay anything.

“We wanted to use a model that renters and property owners are used to. The real estate rental industry works in a similar way. You pay the first two weeks rent when the agent secures tenants for your house,” explains Dautovic.

She also notes that part of this new service is the inclusion of personal help from the team to facilitate a house-share agreement.  This is a document that articulates the important matters like the rent, the tasks that earn any rent offset, and how to resolve issues.

Plus, as a bonus, The Room Xchange team will check after 30 days to see how the house-share is working out. 

The new Matching Service has been welcomed by community support organisations working in the area of housing, as the proptech platform provides a huge opportunity to save time and help more people.  

“It’s a great process for people who don’t have the confidence to ask the right questions or make the decision themselves, particularly those who might be elderly or who have never rented out their spare room before,” says Dautovic.